Low code takes the handheld banking experience to the next level

Financial services companies may have realized that customers will always expect a digital experience similar to that of Google, Apple, and Amazon. ON the other hand, the business model of financial technology innovators is to concentrate resources to create an excellent user experience. Now they are competing with traditional financial service companies. And financial service companies need to consider not just new competition. With the emergence of new regulations and new consumption patterns, customers in the epidemic era need more efficient development speed and faster time to market.

Author: Richard Eastley, Head of Global Banking and Financial Services Industry, Mendix

Financial services companies may have realized that customers will always expect a digital experience similar to that of Google, Apple, and Amazon. On the other hand, the business model of financial technology innovators is to concentrate resources to create an excellent user experience. Now they are competing with traditional financial service companies. And financial service companies need to consider not just new competition. With the emergence of new regulations and new consumption patterns, customers in the epidemic era need more efficient development speed and faster time to market. The Mendix low-code platform can meet changing needs and support rapid application updates. It can be built in a code base through the Mendix platform, reuse various components, and deploy to the cloud with one click. Not only that, Mendix can also meet the security needs of bank customers.

Use Mendix to realize multi-channel business processes

South Africa’s Albaraka Bank has set ambitious digital goals: this pioneering financial institution knows that despite its small scale and small budget, it also needs to persist in creating better digital services for its customers.

Mohammad Kaka, Chief Operating Officer of Albaraka Bank, said: “Six months ago, we were a traditional, old and rigid organization. Now we have moved from offline to cloud, from face-to-face and limited networks to multi-channel business.”

Albaraka Bank originally provided very few digital services to customers. They have a pure desktop website that each branch needs to load. The user interface is not only outdated, isolated, but also managed by the vendor. After seeing the demonstration and testing of several solutions, the support, scalability, security and easy integration features provided by the Mendix integrated platform won the approval of the Albaraka team.

Kaka said: “Through Mendix’s low code, we have the ability to create a high-quality and satisfying customer experience in a rapidly changing environment, and to ensure that the pace of change within the organization is consistent with the outside world, and even more advanced.”

The bank cooperates with a team of developers, designers, and system integration experts from Mendix. The team guides development projects and trains and integrates technical staff with lower levels within the bank. By the time the project was completed, the Albaraka Bank team was already familiar with the Mendix platform and was confident in the construction and management of the application.

Hamzah Asmall, Development and Digitization Manager of Al Baraka Bank, said: “Mendix UX designers allow us to transform huge design sketches into beautiful, high-fidelity models that incorporate Mendix’s best practices for easy repetition. Use. In the early stage, through the definition of various carefully selected icons, cards, and small components, the final efficient delivery is guaranteed.”

The application resolved and integrated more than 650 feedback items and 300 user stories in eight preparatory sprint stages, and was finally launched on the application store in May 2021.

Next stop: safe and agile applications

When low-code responds to rapid changes in the external environment, the strong flexibility demonstrated is not only reflected in the development of banking applications. The mobile application developed by the Dutch Railways during the epidemic to cooperate with the rapidly changing passenger flow restriction measures of government departments, the same Clearly point to this feature. This not only shows the wide applicability of low code to various industries, but also deeply reveals that all industries may face sudden environmental changes and various uncertainties.

Soon after the first outbreak of quarantine, the number of passengers on Dutch Railways dropped to 10% of the pre-epidemic level. This public commercial train operator knows that the safety of passenger trains is a high concern, and new government regulations also impose passenger flow restrictions.

Jitze de Groote, a senior consultant at First Technologies, who helped promote the progress of the Dutch railway project, said: “One of the challenges we face is the epidemic prevention measures that change every two weeks, which forces us to carry out the project in a highly flexible manner. Due to the tight time limit, We also hope to be able to go online as soon as possible. In addition, we need to provide more than 1 million customers with 24/7 service, which is expected to generate a lot of traffic.”

Dutch Railways found a solution to the problem in the Mendix low-code platform and deployed a solution in just four weeks to revive passenger flow, allowing more than 260,000 people to access the application every month and 30,000 new users every day. This program highlights a proactive team and the flexibility of the Mendix platform to adapt to unknown business changes.

Passengers can clearly understand the current limit management policy through the Dutch Railways app to plan their itinerary. Dutch Railways has also added some niche services, such as transporting bicycles for passengers, and has strengthened accessibility agreements for users with disabilities. The focus on performance, the well-designed user interface and the concise operating experience won the favor of users once it was released, enabling Dutch Railways to continue to develop under adverse conditions during the epidemic.

The above cases fully prove that Mendix can help financial service companies change with changes in technology and business, and can also make products available and updated quickly, and also help operators like Dutch Railways to meet new market challenges.

Make handheld banking strategies more versatile

In terms of customer-oriented digital strategies, banks and financial services companies focus on program experience and architecture choices. The correct architecture can greatly improve the customer experience, usage evaluation, and even business revenue of B2C applications. Therefore, before choosing an architectural strategy for an application, you must understand the application use case and choose the appropriate integrated platform to build, deploy, host, and manage the application.

Gartner believes: “In the past, many companies have chosen mobile architecture before determining their use cases. This is a wrong approach.” The most common mobile architecture options include:

Native Mobile: Including native widgets, native controls for building screens, and rendering through native GUI toolkits. It has offline functions, excellent performance, security and API integration, but it is expensive to use traditional development methods.

Responsive Web: Run in a mobile browser. No need to pinch and zoom. Low cost, portable code, and can be demonstrated. But basically it ranks low in all other indicators, including user experience.

Hybrid Apps: A native container/special browser that renders javascript and CSS. This kind of application between the native mobile application and the responsive network industry application can solve many problems and has a good security rating; but the price of a hybrid application taking into account the two is a compromise in functionality and features.

Progressive Web: Can run in a mobile browser. It has the appearance and experience of a native application, provides more device access functions, and the development cost is lower than that of a native application, but it also has a trade-off in terms of performance and integration.

Gartner recommends that applications that rely heavily on offline operations should choose the Native Mobile architecture. If the development focus is on excellent information Display capabilities, you can choose responsive Web or PWA.

With Mendix, you can eliminate all restrictions that force companies to compromise, and manage the architecture system more easily. Mendix’s low-code platform enables companies to choose architectures based on use cases: Native or Browser-based, or a mixture of the two.

David Brault, Mendix Product Marketing Manager, said: “Mendix provides the best method for the mobile field. We can reduce development time and provide a single code base, allowing developers to focus on features and functions, rather than on complexity and development costs. And worries about development time.

Choosing an appropriate architecture will help bank applications to create functions including but not limited to voice integration and biometric recognition. You must know that these functions are expected for financial service applications.

Build applications that customers trust

With Mendix, financial services companies can develop, deliver, and maintain handheld banking applications that customers love. Mendix’s integrated platform is flexible and scalable, which can help banks use fewer resources to respond to the changing needs of users in a shorter time.

Author: Richard Eastley, Head of Global Banking and Financial Services Industry, Mendix

Financial services companies may have realized that customers will always expect a digital experience similar to that of Google, Apple, and Amazon. On the other hand, the business model of financial technology innovators is to concentrate resources to create an excellent user experience. Now they are competing with traditional financial service companies. And financial service companies need to consider not just new competition. With the emergence of new regulations and new consumption patterns, customers in the epidemic era need more efficient development speed and faster time to market. The Mendix low-code platform can meet changing needs and support rapid application updates. It can be built in a code base through the Mendix platform, reuse various components, and deploy to the cloud with one click. Not only that, Mendix can also meet the security needs of bank customers.

Use Mendix to realize multi-channel business processes

South Africa’s Albaraka Bank has set ambitious digital goals: this pioneering financial institution knows that despite its small scale and small budget, it also needs to persist in creating better digital services for its customers.

Mohammad Kaka, Chief Operating Officer of Albaraka Bank, said: “Six months ago, we were a traditional, old and rigid organization. Now we have moved from offline to cloud, from face-to-face and limited networks to multi-channel business.”

Albaraka Bank originally provided very few digital services to customers. They have a pure desktop website that each branch needs to load. The user interface is not only outdated, isolated, but also managed by the vendor. After seeing the demonstration and testing of several solutions, the support, scalability, security and easy integration features provided by the Mendix integrated platform won the approval of the Albaraka team.

Kaka said: “Through Mendix’s low code, we have the ability to create a high-quality and satisfying customer experience in a rapidly changing environment, and to ensure that the pace of change within the organization is consistent with the outside world, and even more advanced.”

The bank cooperates with a team of developers, designers, and system integration experts from Mendix. The team guides development projects and trains and integrates technical staff with lower levels within the bank. By the time the project was completed, the Albaraka Bank team was already familiar with the Mendix platform and was confident in the construction and management of the application.

Hamzah Asmall, Development and Digitization Manager of Al Baraka Bank, said: “Mendix UX designers allow us to transform huge design sketches into beautiful, high-fidelity models that incorporate Mendix’s best practices for easy repetition. Use. In the early stage, through the definition of various carefully selected icons, cards, and small components, the final efficient delivery is guaranteed.”

The application resolved and integrated more than 650 feedback items and 300 user stories in eight preparatory sprint stages, and was finally launched on the application store in May 2021.

Next stop: safe and agile applications

When low-code responds to rapid changes in the external environment, the strong flexibility demonstrated is not only reflected in the development of banking applications. The mobile application developed by the Dutch Railways during the epidemic to cooperate with the rapidly changing passenger flow restriction measures of government departments, the same Clearly point to this feature. This not only shows the wide applicability of low code to various industries, but also deeply reveals that all industries may face sudden environmental changes and various uncertainties.

Soon after the first outbreak of quarantine, the number of passengers on Dutch Railways dropped to 10% of the pre-epidemic level. This public commercial train operator knows that the safety of passenger trains is a high concern, and new government regulations also impose passenger flow restrictions.

Jitze de Groote, a senior consultant at First Technologies, who helped promote the progress of the Dutch railway project, said: “One of the challenges we face is the epidemic prevention measures that change every two weeks, which forces us to carry out the project in a highly flexible manner. Due to the tight time limit, We also hope to be able to go online as soon as possible. In addition, we need to provide more than 1 million customers with 24/7 service, which is expected to generate a lot of traffic.”

Dutch Railways found a solution to the problem in the Mendix low-code platform and deployed a solution in just four weeks to revive passenger flow, allowing more than 260,000 people to access the application every month and 30,000 new users every day. This program highlights a proactive team and the flexibility of the Mendix platform to adapt to unknown business changes.

Passengers can clearly understand the current limit management policy through the Dutch Railways app to plan their itinerary. Dutch Railways has also added some niche services, such as transporting bicycles for passengers, and has strengthened accessibility agreements for users with disabilities. The focus on performance, the well-designed user interface and the concise operating experience won the favor of users once it was released, enabling Dutch Railways to continue to develop under adverse conditions during the epidemic.

The above cases fully prove that Mendix can help financial service companies change with changes in technology and business, and can also make products available and updated quickly, and also help operators like Dutch Railways to meet new market challenges.

Make handheld banking strategies more versatile

In terms of customer-oriented digital strategies, banks and financial services companies focus on program experience and architecture choices. The correct architecture can greatly improve the customer experience, usage evaluation, and even business revenue of B2C applications. Therefore, before choosing an architectural strategy for an application, you must understand the application use case and choose the appropriate integrated platform to build, deploy, host, and manage the application.

Gartner believes: “In the past, many companies have chosen mobile architecture before determining their use cases. This is a wrong approach.” The most common mobile architecture options include:

Native Mobile: Including native widgets, native controls for building screens, and rendering through native GUI toolkits. It has offline functions, excellent performance, security and API integration, but it is expensive to use traditional development methods.

Responsive Web: Run in a mobile browser. No need to pinch and zoom. Low cost, portable code, and can be demonstrated. But basically it ranks low in all other indicators, including user experience.

Hybrid Apps: A native container/special browser that renders javascript and CSS. This kind of application between the native mobile application and the responsive network industry application can solve many problems and has a good security rating; but the price of a hybrid application taking into account the two is a compromise in functionality and features.

Progressive Web: Can run in a mobile browser. It has the appearance and experience of a native application, provides more device access functions, and the development cost is lower than that of a native application, but it also has a trade-off in terms of performance and integration.

Gartner recommends that applications that rely heavily on offline operations should choose the Native Mobile architecture. If the development focus is on excellent information display capabilities, you can choose responsive Web or PWA.

With Mendix, you can eliminate all restrictions that force companies to compromise, and manage the architecture system more easily. Mendix’s low-code platform enables companies to choose architectures based on use cases: Native or Browser-based, or a mixture of the two.

David Brault, Mendix Product Marketing Manager, said: “Mendix provides the best method for the mobile field. We can reduce development time and provide a single code base, allowing developers to focus on features and functions, rather than on complexity and development costs. And worries about development time.

Choosing an appropriate architecture will help bank applications to create functions including but not limited to voice integration and biometric recognition. You must know that these functions are expected for financial service applications.

Build applications that customers trust

With Mendix, financial services companies can develop, deliver, and maintain handheld banking applications that customers love. Mendix’s integrated platform is flexible and scalable, which can help banks use fewer resources to respond to the changing needs of users in a shorter time.

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