Problems faced by customers
With the continuous development of the information construction of the public security system, modern information technology has penetrated into all aspects of the public security front. In order to meet the requirements of the masses, achieve the goal of information management of ID cards of the public security system, and reflect the good image of the public security system of “establishing posts for the people”, the public security system has proposed a new mobile ID card information system from the following three aspects. needs:
(1) From the perspective of the management, there is no effective way for the public security to deliver the information about the user’s certificate application (including the certificate expiration reminder, the certificate expiration reminder, the certificate arrival reminder, etc.) in a timely and accurate manner to each user. In the hands of a certificate-handling user, this objective reason also brings difficulties to the management of the public security information department, and also brings great inconvenience to the certificate-handling personnel;
(2) From the perspective of social development, the construction of the mobile application system of the national public security front is in progress, and the establishment of this platform will become its favorable support and assistance;
(3) Considering the needs of users, users hope that every time they complete the certificate, they can get relevant feedback information to ensure that the certificate can be carried out smoothly, especially for users who often apply for certificates or return to the local area from other places to apply for certificates. It is even more urgent for the information feedback of the documents.
The following functions can be achieved by adopting the informatization solution of “Public Security Bureau ID Card Inquiry System” provided by China Mobile:
a) Certificate information query function
Users can check whether their second-generation ID cards have been completed and whether they can be collected. The user can edit the mobile phone short message to query, and the system will automatically return to the current processing status. For example: enter ID + your own ID number and send it to the designated information code. If the ID card has been completed, the system will return the following prompt: “Warm reminder from the Public Security Bureau: Your ID card has been completed, please bring all relevant documents to *month* I went to the **** police station to pick it up a few days ago, thank you for your support for our work.” If the ID card has not been completed, the system will return to the following prompt: “Warm reminder from the Public Security Bureau: Your ID card has not been completed, please wait patiently, Thank you for supporting our work.”
b) Credential information customization function
The user can send the specified code to the specified SMS port, and the system will immediately return the following prompt: “The Public Security Bureau reminds you that when your ID card is completed, our company will send a text message to notify you of the method, time and place of collection. Thank you. support for our work.”
When the ID card of the citizen who has customized the service is completed and the data is synchronized to the server, the system will automatically send a notification text message to the citizen: “Warm reminder from the Public Security Bureau: Your ID card has been completed, please bring all the relevant documents before *month*. Pick it up at the **** police station, thank you for your support for our work.”
Benefits to customers
The system uses the technology of short message sending of China Mobile, which enables the internal management department of the Public Security Bureau to timely release the certificate information and issue the specific notice of certificate handling to users, and also meets the needs of citizens to conveniently check whether the certificate is completed in real time. In addition, the system has the characteristics of safety, speed, stability and reliability, which can make the public security information management service more perfect, and the public security management department can manage the certificate users more carefully and comprehensively.